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Interstate Roofing: We are dedicated to quality service and customer satisfcation.

Insurance Claims

Once you have seen hail, high wind or noticeable roofing material missing, it is highly recommended that you contact us or a reliable roofing company and request a free inspection. However, even though you may not see leaks in the interior of your home or business, that does not indicate that there is no damage. Please be aware that there are companies that claim to be professionals and can sometimes mislead a home or business owner by recommending that a claim be filed after finishing their inspection. You do not, in all cases, need to contact your insurance company to file a claim just based on one company’s inspection and/or recommendation. We always recommend that you get a second inspection from a reputable roofing company and compare the information before you attempt to file a claim. If a claim is filed with your insurance company, regardless of the fact that there is little or no damage, most likely your deductible will increase, so proceed with caution.

In both residential and commercial there are “clear cut” signs that you have damage. On a standard laminated, two or three tab composition shingle there will be a round, oval or various shaped divot or a black discoloration that can range in size to smaller than a dime and up to a softball (which that large is rare). See the image below as an example of a damaged composition shingle.

Typically, a roof must have a minimum of 8 noticeable damage incidents within 10 x 10 foot area throughout, and that can sometimes vary from one insurance adjuster to another. Again, to be sure of your damage and how it can warrant a claim to be filed with your insurance company, contact us or a reputable roofing company for a free inspection.

Over time, these slight and sometimes unnoticeable damaged parts of your roof can and most likely will begin to swell, enlarge and begin to deteriorate the integrity of your moisture and thermal barrier membranes. During the hot summer months, normal rainfall, snow, ice or even high winds can increase the size and depth of even the smallest amount of damage.

The best procedure after receiving the claim from your adjuster is to forward a copy to us via email or fax. Once we confirm all of the quantities of the materials and labor needed, a repair or replacement quote will be sent to you for your review.

This will depend on whether your insurance company has issued a check payable to you directly or to you and your mortgage company. If the check includes your mortgage company as a payee, you will need to consult with them and follow their standard procedures prior to sending any payment(s) to any roofing company.

We are insured up to $2,000,000 in general liability, Worker’s Compensation and Commercial Auto Insurance to protect your home or business in the event of miscellaneous property damage or injury to a worker. We can provide copies of insurance certificates for every location in which we are hired to perform work.

Yes, we issue warranty information in every contract that clearly identifies the specifics of the labor and manufacturer’s warranty timeframe(s), which will vary with the type of material installed.